Creative - Apple Certified Trainer
Apple Canada
April 2012 – Present, Toronto Eaton Centre
- Personalized facilitation, inspiration, training & technical support
- Specializing in Apple One to One personal & group training, instructor-led workshops, hardware & software technical support, device setup & maintenance
- Apple Certified Trainer (Creative) & Apple Certified Pro (Final Cut Pro X)
Family Room Specialist - Technician & Trainer
Apple Canada
January 2011 – April 2012, Toronto Eaton Centre
- Personalized customer technical, training & setup support
- Specializing in Apple One to One training, technical troubleshooting, workshops, personal setup, upgrades and system data migration
Games Journalism - Freelance Writer
bitmob.com (now GamesBeat via VentureBeat.com)
January 2010 – April 2011
- Video game journalism including reviews, news and editorial for Bitmob.com
- SAMPLE: Are Gamertags a Win? http://bit.ly/1baMcwI
- SAMPLE: Games as Ebert: Was Roger Trolling? http://bit.ly/1Dfy9Mh
Specialist - Customer Experience
Apple Canada
June 2010 – January 2011, Toronto Eaton Centre
- Provided sales support and customer experience management
- Business account acquisition and administration, iPhone activation support, consumer and corporate workshop delivery
Customer & Technical Support Agent - Tier 2
Vonage Canada
March 2008 – June 2009, Mississauga
- Provided telephone technical support and customer service, including account management, billing, shipping
- Supported international markets, overnight
Customer Support Agent - Help Desk
Help Desk Now
2006 – 2007, Stephenville, Newfoundland
- Provided telephone support for Vonage LNP transfers and AT&T cell activations
- Trained on multiple contracts and handling of sensitive account information
Manager, DJ
DJ's Lounge
2000 – 2006, St. George’s, Newfoundland
- Bartender, dance & karaoke DJ and video lottery attendant
- Smart Serve, sales, bookkeeping, inventory, delivery and security
